Error occurred during http request {"data":"","status":0,"config":{"method":"GET","transformRequest":[null],"transformResponse":[null],"url":"https://dgps.support.microsoft.com/api/v1/AutoSuggestion?SearchTerm=&OSName=Windows 8&Culture=en-us","headers":{"Accept":"application/json, text/plain, */*"},"startTime":1446322978425},"statusText":""} https://preview.support.microsoft.com/bundles/jslibraries?v=7zWNoRr1mHRbVzieg2FG-DPR0MvOgfYmV0WRO-0N0CM1:1 You encounter issues when you create shortcuts in Windows Vista or in Windows Server 2008, and then you try to use these shortcuts in an earlier version of Windows

You encounter issues when you create shortcuts in Windows Vista or in Windows Server 2008, and then you try to use these shortcuts in an earlier version of Windows

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
Consider the following scenario. In a Windows Vista or Windows Server 2008 environment, you create a shortcut to a shared file or to a network share. Then, in an earlier version of the Windows operating system, such as in Windows XP or in Windows Server 2003, you try to use this shortcut. In this scenario, you encounter unexpected issues, as in the following specific scenarios.

Scenario 1
  1. You create a shortcut for a file in Windows Vista or in Windows Server 2008.
  2. In an earlier version of Windows, you use the Open command in an application to browse to the folder where the shortcut is located.
In this scenario, you may not see the shortcut in the Open dialog box as expected.

For example, assume that you create a shortcut for a text file in a folder in Windows Vista. Then, in Windows XP, you start a Notepad.exe process, and you try to open the file through the shortcut. However, when you browse in the Open dialog box to the folder where the shortcut is located, you do not see the shortcut for the text file.

Scenario 2
  • You create a shortcut for a network share in Windows Vista or in Windows Server 2008.
  • In an earlier version of Windows, you try to use the shortcut.
In this scenario, you receive the following error message:
File not Found
Cause
This problem occurs because Windows Server 2003 and Windows XP do not use the same format for storing shortcuts as the format that is used by Windows Vista and by Windows Server 2008.
Resolution
To resolve this problem, install the following hotfix on the earlier version of Windows.

Hotfix information for Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3) installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2
File nameFile versionFile sizeDateTimePlatformSP requirement
Shell32.dll6.0.2900.35188,461,31203-Feb-200912:28x86SP2
Xpsp3res.dll5.1.2600.3518351,74403-Feb-200909:19x86SP2
Windows XP with Service Pack 3
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.2900.57538,462,84803-Feb-200914:47x86

Hotfix information for Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirement
Shell32.dll6.0.3790.32588,386,56009-Dec-200807:52x86SP1
W03a2409.dll5.2.3790.325839,42408-Dec-200810:22x86SP1
Windows Server 2003 with Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.3790.44238,361,47209-Dec-200807:35x86
Windows Server 2003 with Service Pack 1, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Shell32.dll6.0.3790.325813,244,41609-Dec-200811:43IA-64SP1Not Applicable
W03a2409.dll5.2.3790.325838,40009-Dec-200811:43IA-64SP1Not Applicable
Wshell32.dll6.0.3790.32588,386,56009-Dec-200811:43x86SP1WOW
Ww03a2409.dll5.2.3790.325839,42409-Dec-200811:43x86SP1WOW
Windows Server 2003 with Service Pack 2, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Shell32.dll6.0.3790.442313,246,97609-Dec-200813:09IA-64SP2Not Applicable
Wshell32.dll6.0.3790.44238,361,47209-Dec-200813:09x86SP2WOW
Windows Server 2003 with Service Pack 1, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Shell32.dll6.0.3790.325810,506,24009-Dec-200811:43x64SP1Not Applicable
W03a2409.dll5.2.3790.325839,93609-Dec-200811:43x64SP1Not Applicable
Wshell32.dll6.0.3790.32588,386,56009-Dec-200811:43x86SP1WOW
Ww03a2409.dll5.2.3790.325839,42409-Dec-200811:43x86SP1WOW
Windows Server 2003 with Service Pack 2, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Shell32.dll6.0.3790.442310,508,80009-Dec-200813:10x64SP2Not Applicable
Wshell32.dll6.0.3790.44238,361,47209-Dec-200813:10x86SP2WOW
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
down-level downlevel legacy
Properties

Article ID: 960253 - Last Review: 01/16/2015 03:26:59 - Revision: 4.0

  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbnosurvey kbarchive kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB960253
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