The MSExchangeIMAP4 service may crash intermittently after you apply an update rollup for Exchange Server 2007 Service Pack 1

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SYMPTOMS
After you apply one of the following update rollups for Microsoft Exchange Server 2007 Service Pack 1, the MSExchangeIMAP4 service may crash intermittently:
  • Update Rollup 4 for Exchange Server 2007 Service Pack 1
  • Update Rollup 5 for Exchange Server 2007 Service Pack 1
  • Update Rollup 6 for Exchange Server 2007 Service Pack 1
Additionally, the following event may be logged in the Application log:

Event Type: Error
Event Source: MSExchange Common
Event Category: General
Event ID: 4999
Description:
Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12, RTL-AMD64, 08.01.0338.000, M.E.Imap4, M.E.D.Common, M.E.D.G.OutboundCodePageDetector.AddText, System.ArgumentNullException, 3e79, 08.01.0338.000. ErrorReportingEnabled: True
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

RESOLUTION
To resolve this problem, apply Update Rollup 7 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic: For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 960292 - Last Review: 01/15/2015 09:23:58 - Revision: 1.1

  • Microsoft Exchange Server 2007 Service Pack 1
  • kbnosurvey kbarchive kbexpertiseinter kbhotfixrollup kbsurveynew kbqfe KB960292
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