This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
Description of System Center Operations Manager 2007 Service Pack 1
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix, you must have System Center Operations Manager 2007 SP1 installed. Additionally, this hotfix must be applied to each computer that hosts a Microsoft Operations Manager Management console.
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time
item in Control Panel.
|File name||File version||File size||Date||Time||Platform|
To extract the files that are contained in this hotfix, follow these steps:
- Copy the SystemCenterOperationsManager2007-SP1-KB960363-X86-X64-ENU.msi file to either a local folder or an available network shared folder.
- Run the SystemCenterOperationsManager2007-SP1-KB960363-X86-X64-ENU.msi file locally on each applicable computer that meets the predefined criteria.
The following is the typical installation path:
Program Files\System Center Hotfix Utility
You can run SystemCenterOperationsManager2007-SP1-KB960363-X86-X64-ENU.msi either from Windows Explorer or at a command prompt.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first resolved in System Center Operations Manager 2007 R2.