Article ID: 960363 - View products that this article applies to.
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In Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1), you may experience one of the following symptoms:
Update InformationThis fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/971541/ )Description of System Center Operations Manager 2007 Service Pack 1
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have System Center Operations Manager 2007 SP1 installed. Additionally, this hotfix must be applied to each computer that hosts a Microsoft Operations Manager Management console.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
To extract the files that are contained in this hotfix, follow these steps:
Collapse this tableExpand this table
Program Files\System Center Hotfix UtilityYou can run SystemCenterOperationsManager2007-SP1-KB960363-X86-X64-ENU.msi either from Windows Explorer or at a command prompt.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first resolved in System Center Operations Manager 2007 R2.
For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
(https://support.microsoft.com/kb/971410/ )List of issues that are fixed in System Center Operations Manager 2007 R2
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates