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On an Exchange Server 2007 server, the Microsoft Exchange Information Store service crashes continuously. Additionally, the following errors are logged in the application event logs when the problem occurs.
Event Type: Error Event Source: MSExchangeIS Event Category: General Event ID: 9659 Description:The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address <address> while processing a request for user NETWORK SERVICE.
Event Type: Error Event Source: MSExchange Common Event Category: General Event ID: 4999 Description:Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12N, c-rtl-AMD64, 08.01.0311.002, store.exe, EXCHMEM.dll, 49e9, c0000005, e7e5, 08.01.0274.000. ErrorReportingEnabled: False
To resolve this problem, install Update Rollup 8 for Exchange 2007 Service Pack 1. For more information about Update Rollup 8 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic: