Article ID: 960531 - View products that this article applies to.
When you click the Bluetooth item in Control Panel on a computer that is running Windows Vista Service Pack 2 (SP2), the Bluetooth item does not work as expected. Therefore, you cannot set up a new Bluetooth device. Similarly, you cannot view or edit the settings for an existing Bluetooth device.
This issue occurs if you install third-party Bluetooth software on your computer and then you install Windows Vista SP2.
Note When this issue occurs, you may have two Bluetooth items in Control Panel. One of these items is the Bluetooth item that was installed by the third-party Bluetooth software, and the other item is the default Bluetooth item for Windows Vista. You should ignore the default Bluetooth item.
To have us fix this problem for you, go to the "Fix it for me" section. To fix this problem yourself, go to the "Let me fix it myself" section.
Note After you run this Fix it solution, the default Bluetooth item is hidden. Therefore, you must use the third-party Bluetooth software to configure your Bluetooth device.
To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50010
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Next, go to the "Did this fix the problem?" section.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To fix this problem yourself, follow these steps:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Check whether the problem is fixed by clicking the Bluetooth item in Control Panel. If the Bluetooth item works as expected, you are finished with this article. If the problem is not fixed, you can contact support
Article ID: 960531 - Last Review: October 9, 2011 - Revision: 4.0