Article ID: 960554
When you try to download or install from the Games for Windows – LIVE client, you receive the following error message:
Note You receive this error message only in Windows XP. Windows Vista already includes this update and should not experience this error.
Can’t install item (0x800B0003)
You cannot install a software package because the WinVerifyTrust function in Windows XP cannot validate the certificates for large signed files. This problem typically occurs when the signed file is larger than 500 MB.
Install an updateTo resolve this problem, manually install the appropriate update for the version of Windows that you are using.
Windows XP (x86) 32-bit versionsTo install the update for Windows XP (x86), visit the following Microsoft website:
Windows XP (x64) 64-bit versionsTo install the update for Windows XP (x64), visit the following Microsoft website:
Determine the Windows versionTo determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system, visit the following Microsoft website:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 960554 - Last Review: 14 July 2011 - Revision: 1.0