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Consider the following scenario that occurs on a Windows Vista or Windows Server 2008-based computer:
You create a file protocol-based hyperlink that points to a 2007 Microsoft Office system file on a file server.
You add a bookmark by using a number sign (#) to make sure that you can load the 2007 Office system file and that you can scroll to the location that contains the bookmark:
Note The placeholder bookmark_name is the name of the bookmark in the file to which you want to link.
In this scenario, when you click the hyperlink, the application that is associated with the 2007 Office system file may not start. Additionally, you may receive the following error message in the application that contains the hyperlink:
General failure. The URL was: "file://\\server\share\document.docx#bookmark". The system cannot find the file specified.
For example, you create the following URL for the hyperlink in an Outlook e-mail message:
The URL is displayed as follows:
In this example, when you click the hyperlink to access the document.docx file, the word.exe process may not start, and you may receive the error message. Additionally, if you copy the URL to the address bar in Windows Explorer, you may receive an error message that resembles the following:
Windows cannot find 'file://\\server\share\document.docx#bookmark'. Check the spelling and try again.
Note This problem does not occur in either of the following scenarios:
The file uses pre-2007 Microsoft Office system file name extensions, such as .doc, .xls, .ppt.
You click the hyperlink within the application that is associated with the 2007 Office system file. For example, if you click the hyperlink in the Word document that was mentioned earlier, everything works fine.
This problem occurs because the 2007 Office system file name extensions, such as .docx, .xlsx, and .pptx, are not included in the list of file types that can contain a fragment. Therefore, the fragment is not identified as a fragment. Windows Explorer or other applications, such as Outlook, search for the file that includes the fragment on the storage. Because this file does not exist, the error occurs.
To resolve this problem, install the hotfix that is discussed in this section. This hotfix adds support for the following file-types that can have bookmarks through FILE protocol:
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
There are no prerequisites for Windows Server 2008-based computers.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
For all supported IA-64-based versions of Windows Server 2008
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the file protocol, visit the following Web site:
Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Ultimate, Windows Vista Business 64-bit Edition, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Server 2008 Standard, Windows Server 2008 Enterprise, Windows Server 2008 Datacenter, Windows Server 2008 Standard without Hyper-V, Windows Server 2008 Enterprise without Hyper-V, Windows Server 2008 Datacenter without Hyper-V, Windows Server 2008 for Itanium-Based Systems