On a computer that is running Windows Vista or Windows Server 2008, you map a network drive to a Web share, and then you select the Reconnect at logon option. Then, you restart the computer, or you log off and then log back on again. In this situation, the mapped drive is displayed as a red X. Additionally, you may receive the following error message:
Could not reconnect all network drives
Additionally, when you double-click to the mapped drive to access it, you may receive the following error message:
An error occurred while reconnecting Drive: to https://localhost/share Web Client Network: The operation being requested was not performed because the user has not been authenticated. This connection has not been restored.
When this problem occurs, you have to disconnect and then remap the Web share.
This problem may occur if the Web share requires certificate-based Secure Sockets Layer (SSL) authentication.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
To apply this hotfix on Windows Vista-based computer, you must have Windows Vista Service Pack 1 (SP1) installed.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
For all supported x64-based versions of Windows Server 2008 and Windows Vista
For all supported IA-64-based versions of Windows Server 2008
After you have applied the hotfix, you must add the server name of the DAV server, together with the associated certificate, to Credential Manager. To do this, follow these steps:
Start Credential Manager. To do this, click Start, click Run, type control keymgr.dll, and then click OK.
In the Stored User Names and Passwords dialog box, click Add.
In the Log on to box, type the DAV server name.
Note The server name should match the syntax of the name in the user certificate. For example, the server name should be "SERVERNAME" or "SERVERNAME.company.com."
In the User name box, select the user certificate that has a client authentication extended key usage (EKU) that lets you connect to the DAV server.
Keep the default setting for the Credential type check box.
Click OK, and then click Close.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
To map a network drive, follow these steps:
Right-click Computer, and then click Map Network Drive.
In the Folder field, specify the Web share location.
Click to select the Reconnect at logon check box.
If the Web share requires certificate-based SSL authentication, you must enter the user name and password. You can select the Remember my password option to avoid entering your credentials every time that you access the Web share.
Additional file information for Windows Server 2008 and for Windows Vista
Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Ultimate, Windows Vista Business 64-bit Edition, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Server 2008 Standard, Windows Server 2008 Enterprise, Windows Server 2008 Datacenter, Windows Server 2008 Standard without Hyper-V, Windows Server 2008 Enterprise without Hyper-V, Windows Server 2008 Datacenter without Hyper-V, Windows Server 2008 for Itanium-Based Systems