FIX: The product rank is overwritten as "0" after you perform the base catalog incremental import operation even though the catalog xml file does not include a product rank attribute in Commerce Server 2007
You are using Microsoft Commerce Server 2007 Service Pack 2 (SP2).
You perform a base catalog incremental import operation by using the catalog XML file.
The catalog XML file does not include the product rank attribute.
In this scenario, you notice the product rank is overwritten as "0" after you perform the incremental catalog import operation. You expect the rank value to stay the same because the rank attribute is not included in the catalog XML file.
For example, you have the following product catalog in the catalog system:
The initial rank value "3" will be overwritten as "0" even though the rank attribute is not specified.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
You must have Commerce Server 2007 SP2 installed to apply this hotfix.
You do not have to restart the computer after you apply this hotfix. However, you must shut down the Commerce Server Catalog Import Host COM+ application after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.