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In a network environment, you deploy a Remote Storage solution, and then you migrate some files to Remote Storage. On a Windows Vista-based computer or on a Windows Server 2008-based computer, you use Windows Explorer to view the offline files in Remote Storage. When the system tries to generate the thumbnails from the files, the files are recalled. However, you expect the files to be displayed in Windows Explorer.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
To apply this hotfix, you must have Windows Vista Service Pack 1 or Windows Server 2008 installed on the computer.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
To use this hotfix, you do not have to change the registry.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista file information note
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Vista and for Windows Server 2008" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Vista and Windows Server 2008
For all supported x64-based versions of Windows Vista and Windows Server 2008
For all supported Itanium-based versions of Windows Server 2008
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Remote Storage, visit the following Microsoft Web site: