Article ID: 962963 - View products that this article applies to.
This article replaces 555130.
When you open Windows Internet Explorer on a Windows XP-based computer or on a Windows Vista-based computer or Windows Explorer on a Windows XP-based computer, you may find that the menu bar, or the toolbar, or both, are missing. This article helps you fix the problem.
To have us fix this problem for you, go to the “Fix it for me” section. If you would rather fix this problem yourself, go to the “Let me fix it myself” section.
Method 1If you are using Internet Explorer 9, click ALT on the keyboard and the menu bar will show up.
If you are using Internet Explorer 7 or Internet Explorer 8, visit the following Microsoft Website for more information:
Customize the Internet Explorer toolbars
Method 2If method 1 is not working, try to press F11 on the keyboard because the Internet Explorer may in full screen mode.
Method 3If method 2 is not working, try the method below:
Fix it for meTo fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50157
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Thanks to MVP Doug Knox
(https://mvp.support.microsoft.com/profile=7811DC57-7FB7-40CD-B5BB-38742958E4CA)for contributing to this Fix it.
Now go to the "Did this fix the problem?" section.
Let me fix it myselfImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Did this fix the problem?Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can try the following:
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
After you fix this problem, any toolbar layout customizations are removed, and the affected toolbar is reset to its default configuration.
For Windows Explorer, in Windows XP Home Edition, you may have to re-enable the Address bar in Windows Explorer. To do this, follow these steps:
Article ID: 962963 - Last Review: April 27, 2012 - Revision: 5.0