Microsoft Dynamics CRM 4.0 generates activities for inactive members in a marketing list when you create campaign activities, quick campaign activities, or mail merge activities from the marketing list

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Symptoms
When you create campaign activities, quick campaign activities, or mail merge activities from a marketing list that contains inactive members, Microsoft Dynamics CRM 4.0 generates activities for both active members and inactive members in this marketing list.
Resolution
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows XP and Windows Vista


This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

After you install this hotfix, delete the temporary files in Windows Internet Explorer in the Microsoft Dynamics CRM 4.0 client for Outlook. To do this, follow these steps:
  1. Start Internet Explorer.
  2. Click Tools, and then click Internet Options.
  3. Use one of the following methods, depending on the version of Internet Explorer that you are using:
    • In Windows Internet Explorer 7, click Delete in the Browsing history area, and then click Delete files in the Temporary Internet Files area. Then, click Yes.
    • In Microsoft Internet Explorer 6, click Delete Files in the Temporary Internet files area, and then click OK.
To disable the hotfix, follow these steps:
  1. On the Microsoft Dynamics CRM 4.0 server, add the DisableInactiveRecordFilterForMailMerge DWORD registry entry. To do this, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
    3. Right-click MSCRM, point to New, and then click DWORD Value.
    4. Name this DWORD value "DisableInactiveRecordFilterForMailMerge."
    5. Right-click DisableInactiveRecordFilterForMailMerge, and then click Modify.
    6. In the Value data box, type 1, and then click OK.
    7. On the File menu, click Exit.
  2. On the Microsoft Dynamics CRM 4.0 client for Outlook, add the DisableInactiveRecordFilterForMailMerge DWORD registry entry. To do this, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient
    3. Right-click MSCRMClient, point to New, and then click DWORD Value.
    4. Name this DWORD value "DisableInactiveRecordFilterForMailMerge."
    5. Right-click DisableInactiveRecordFilterForMailMerge, and then click Modify.
    6. In the Value data box, type 1, and then click OK.
    7. On the File menu, click Exit.
To enable the hotfix again, delete the DisableInactiveRecordFilterForMailMerge registry entry or set the value of the DisableInactiveRecordFilterForMailMerge registry entry to 0.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 963054 - Last Review: 01/16/2015 03:35:19 - Revision: 2.0

Microsoft Dynamics CRM 4.0

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