The system becomes unresponsive when you hot-unplug a device from the PCI Express interface on a computer that is running Windows Vista or Windows Server 2008

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
On a computer that is running Windows Vista or Windows Server 2008, a Peripheral Component Interconnect (PCI) Express interface is available that supports hot-plugging. However, when you hot-unplug a device from the PCI Express interface, the system becomes unresponsive.

Additionally, a CPU internal error (IERR) occurs. If the computer is equipped with an IERR LED, the IERR LED flashes.

Note An IERR is an unrecoverable internal CPU error. Processors do not execute any instructions until the system restarts.
Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 (SP1) installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6001.2237154,75207-Feb-200906:59x86
Amdagp.sys6.0.6001.2237155,77607-Feb-200906:59x86
Isapnp.sys6.0.6001.2237148,09607-Feb-200906:59x86
Machine.infNot Applicable288,44407-Feb-200901:36Not Applicable
Msisadrv.sys6.0.6001.2237114,81607-Feb-200906:57x86
Mssmbios.sys6.0.6001.2237129,66407-Feb-200906:59x86
Nv_agp.sys6.0.6001.22371107,48807-Feb-200907:00x86
Pci.sys6.0.6001.22371149,48807-Feb-200906:57x86
Rdpdr.sys6.0.6001.22371248,83207-Feb-200904:35x86
Sisagp.sys6.0.6001.2237154,25607-Feb-200906:57x86
Streamci.dll6.0.6001.2237123,52007-Feb-200906:56x86
Swenum.sys6.0.6001.2237113,66407-Feb-200906:56Not Applicable
Termdd.sys6.0.6001.2237153,21607-Feb-200906:57x86
Uliagpkx.sys6.0.6001.2237159,36007-Feb-200906:57x86
Viaagp.sys6.0.6001.2237155,26407-Feb-200906:57x86
Volmgr.sys6.0.6001.2237151,18407-Feb-200906:57x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6001.2237162,96007-Feb-200907:39x64
Isapnp.sys6.0.6001.2237122,00007-Feb-200907:38x64
Machine.infNot Applicable276,56407-Feb-200901:41Not Applicable
Msisadrv.sys6.0.6001.2237116,35207-Feb-200907:38x64
Mssmbios.sys6.0.6001.2237133,26407-Feb-200907:38x64
Nv_agp.sys6.0.6001.22371124,89607-Feb-200907:40x64
Pci.sys6.0.6001.22371179,16807-Feb-200907:40x64
Rdpdr.sys6.0.6001.22371314,36807-Feb-200905:09x64
Streamci.dll6.0.6001.2237125,05607-Feb-200907:35x64
Swenum.sys6.0.6001.2237113,92007-Feb-200907:35x64
Termdd.sys6.0.6001.2237162,43207-Feb-200907:35x64
Uliagpkx.sys6.0.6001.2237166,52807-Feb-200907:35x64
Volmgr.sys6.0.6001.2237167,04007-Feb-200907:35x64
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Agp460.sys6.0.6001.22371136,70407-Feb-200903:14IA-64
Isapnp.sys6.0.6001.2237135,80807-Feb-200906:19IA-64
Machine.infNot Applicable270,75807-Feb-200900:42Not Applicable
Msisadrv.sys6.0.6001.2237123,52007-Feb-200906:19IA-64
Mssmbios.sys6.0.6001.2237155,77607-Feb-200906:19IA-64
Pci.sys6.0.6001.22371439,77607-Feb-200906:21IA-64
Rdpdr.sys6.0.6001.22371709,63207-Feb-200904:08IA-64
Streamci.dll6.0.6001.2237144,52807-Feb-200906:17IA-64
Swenum.sys6.0.6001.2237117,64807-Feb-200906:17Not Applicable
Termdd.sys6.0.6001.22371158,19207-Feb-200906:18IA-64
Volmgr.sys6.0.6001.22371146,92807-Feb-200906:18IA-64
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Package_for_kb967575_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36707-Feb-200922:13Not Applicable
Package_for_kb967575_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43107-Feb-200922:13Not Applicable
Package_for_kb967575_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42107-Feb-200922:13Not Applicable
Package_for_kb967575_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42307-Feb-200922:13Not Applicable
Package_for_kb967575_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42507-Feb-200922:13Not Applicable
Package_for_kb967575_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43107-Feb-200922:13Not Applicable
Package_for_kb967575_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42207-Feb-200922:13Not Applicable
Package_for_kb967575_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42907-Feb-200922:13Not Applicable
X86_machine.inf_31bf3856ad364e35_6.0.6001.22371_none_ba51dea8d8065080.manifestNot Applicable9,97407-Feb-200922:15Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Amd64_machine.inf_31bf3856ad364e35_6.0.6001.22371_none_16707a2c9063c1b6.manifestNot Applicable8,24207-Feb-200922:17Not Applicable
Package_for_kb967575_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37507-Feb-200922:13Not Applicable
Package_for_kb967575_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43907-Feb-200922:13Not Applicable
Package_for_kb967575_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42907-Feb-200922:13Not Applicable
Package_for_kb967575_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43107-Feb-200922:13Not Applicable
Package_for_kb967575_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43307-Feb-200922:13Not Applicable
Package_for_kb967575_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43907-Feb-200922:13Not Applicable
Package_for_kb967575_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43007-Feb-200922:13Not Applicable
Package_for_kb967575_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43707-Feb-200922:13Not Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Ia64_machine.inf_31bf3856ad364e35_6.0.6001.22371_none_ba53829ed804597c.manifestNot Applicable7,08107-Feb-200922:13Not Applicable
Package_for_kb967575_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42507-Feb-200922:13Not Applicable
Package_for_kb967575_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42607-Feb-200922:13Not Applicable
Package_for_kb967575_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42907-Feb-200922:13Not Applicable
Package_for_kb967575_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43407-Feb-200922:13Not Applicable
Package_for_kb967575_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42607-Feb-200922:13Not Applicable
Package_for_kb967575_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43307-Feb-200922:13Not Applicable
hang upon hot removal
Properties

Article ID: 967575 - Last Review: 01/16/2015 10:27:34 - Revision: 3.0

  • Windows Vista Home Premium
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