Error occurred during http request {"data":"","status":0,"config":{"method":"GET","transformRequest":[null],"transformResponse":[null],"url":"https://dgps.support.microsoft.com/api/v1/AutoSuggestion?SearchTerm=&OSName=Windows 8&Culture=en-us","headers":{"Accept":"application/json, text/plain, */*"},"startTime":1446298341504},"statusText":""} https://preview.support.microsoft.com/bundles/jslibraries?v=7zWNoRr1mHRbVzieg2FG-DPR0MvOgfYmV0WRO-0N0CM1:1 The operating system may stop responding when a Windows Vista-based or a Windows Server 2008-based computer that has multiple video cards resumes from sleep

The operating system may stop responding when a Windows Vista-based or a Windows Server 2008-based computer that has multiple video cards resumes from sleep

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
You are using a Windows Vista-based or Windows Server 2008-based computer has multiple video cards installed. When the computer resumes from sleep (S3), the operating system may stop responding.

Note If you are running an application that uses the DirectX kernel driver, a black screen may appear.
Cause
This problem occurs because of an error in the DirectX kernel driver. There is a race condition in the DirectX kernel driver that enables graphics card PCI I/O space before the driver restores its PCI configuration space. In this scenario, I/O access to an enabled but not configured PCI device leads to the black screen or crash issues.
Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.0.600 0 . 20 xxx Windows RTM LDR
    6.0.600 1 . 22 xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6000.2100937,37612-Feb-200904:23x86
Dxgkrnl.sys6.0.6000.21009621,56812-Feb-200902:04x86
Cdd.dll6.0.6001.2237536,86412-Feb-200905:34x86
Dxgkrnl.sys6.0.6001.22375625,15212-Feb-200903:08x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6000.2100947,10412-Feb-200904:34x64
Dxgkrnl.sys6.0.6000.21009879,10412-Feb-200902:18x64
Cdd.dll6.0.6001.2237547,10412-Feb-200906:06x64
Dxgkrnl.sys6.0.6001.22375883,71212-Feb-200903:42x64
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6001.22375105,47212-Feb-200904:38IA-64
Dxgkrnl.sys6.0.6001.223751,981,95212-Feb-200902:20IA-64
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
File namePackage_for_kb967646_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,712
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Feb-2009
Time (UTC)19:01
File nameX86_35d106749e54ef3f3b890b36a4ab4a44_31bf3856ad364e35_6.0.6001.22375_none_f182854a09563eb8.manifest
File versionNot Applicable
File size696
Date (UTC)12-Feb-2009
Time (UTC)19:01
File nameX86_792574e92e9fc4d755506e57e04fb789_31bf3856ad364e35_6.0.6000.21009_none_f0741b1ba1944b0a.manifest
File versionNot Applicable
File size696
Date (UTC)12-Feb-2009
Time (UTC)19:01
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.21009_none_aa74d54bff7be5f4.manifest
File versionNot Applicable
File size8,417
Date (UTC)12-Feb-2009
Time (UTC)04:38
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22375_none_ac0b8b33fcdea1de.manifest
File versionNot Applicable
File size8,417
Date (UTC)12-Feb-2009
Time (UTC)05:59
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameAmd64_b7236329a829eac084cc546eb2b69e9b_31bf3856ad364e35_6.0.6001.22375_none_88436afb68f37ad7.manifest
File versionNot Applicable
File size700
Date (UTC)12-Feb-2009
Time (UTC)19:01
File nameAmd64_e0f4042b3d892fd900c131d1b2228501_31bf3856ad364e35_6.0.6000.21009_none_2f5dd0154dd159c6.manifest
File versionNot Applicable
File size700
Date (UTC)12-Feb-2009
Time (UTC)19:01
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.21009_none_069370cfb7d9572a.manifest
File versionNot Applicable
File size8,679
Date (UTC)12-Feb-2009
Time (UTC)04:50
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22375_none_082a26b7b53c1314.manifest
File versionNot Applicable
File size8,679
Date (UTC)12-Feb-2009
Time (UTC)06:33
File namePackage_for_kb967646_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,722
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)12-Feb-2009
Time (UTC)19:01
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_905f41b7be7bb30f020d4cd7907b511c_31bf3856ad364e35_6.0.6001.22375_none_5b6f021a6c7efb3c.manifest
File versionNot Applicable
File size698
Date (UTC)12-Feb-2009
Time (UTC)19:01
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22375_none_ac0d2f29fcdcaada.manifest
File versionNot Applicable
File size8,672
Date (UTC)12-Feb-2009
Time (UTC)05:04
File namePackage_for_kb967646_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)12-Feb-2009
Time (UTC)19:01
File namePackage_for_kb967646_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)12-Feb-2009
Time (UTC)19:01
Properties

Article ID: 967646 - Last Review: 01/16/2015 11:09:44 - Revision: 3.0

  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • kbnosurvey kbarchive kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB967646
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