Update package information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
There are no prerequisites for installing this update package.
All Office Communications Server services must be running before you try to install the update. After you install the update binaries, the update tries to start Microsoft Office Communications Server front-end services. If a Microsoft Office Communications Server front-end service cannot be started, the update is rolled back. Please make sure that the following services are running before you try to install the update:
- Office Communication Server Front End Service - rtcsrv
- Office Communication Server IM conferencing - rtcimmcu
- Office Communication Server Telephony Conferencing - rtcacpmcu
- Office Communication Server Monitoring Agent – rtcqms
You do not have to restart the computer after you apply this update package.
To use one of the updates in this package, you do not have to make any changes to the registry.
Update package installation information
To install this update package, install the OCS2007-KB967831-amd64-Server.msp package on the following computers:
- Communications Server 2007 R2 – Standard Edition Server
- Communications Server 2007 R2 – Enterprise Edition Consolidated
- Communications Server 2007 R2 – Enterprise Edition Distributed – Front End
- Communications Server 2007 R2 – Edge Server
When you apply this update on servers that run Windows 2008 and have the User Account Control (UAC) enabled, make sure that you start the installation of the update (.msp) by using the elevated Command Prompt. To do this, follow these steps:
- Click Start , click All Programs, click Accessories, and then right-click Command Prompt.
- Click Run as administrator.
If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
- Start the update (.msp) at the command prompt.
To uninstall this update package, use the Add or Remove Programs
item in Control Panel. Note
When you uninstall this update package, Communications Server Monitoring Agent (RTCQmsAgent) is stopped but is not restarted. You must manually restart Communications Server Monitoring Agent (RTCQmsAgent) after you uninstall this update package.
Sometimes, when you try to uninstall this update package, you are prompted for the source CD. If this behavior occurs, insert the source CD, or provide the path of the source files.
This update package may not contain all the files that you must have to fully update a product to the latest build. This update package contains only the files that you must have to correct the issues that are listed in this article.
After the update package is installed, the global version of this update package has the file attributes, or a later version of the file attributes, that are listed in the following table:
|File name||File version||File size||Date||Time||Platform|