Event IDs 12290 and 16387 are logged when system state backup fails on a Windows Server 2008-based computer
Log Name: Application
Event ID: 12290
Description:Volume Shadow Copy Service warning: ASR writer Error 0x80070001. hr = 0x00000000.
Log Name: Application
Event ID: 16387
Description:Shadow copy creation failed because of error reported by ASR Writer. More info: Incorrect function. (0x80070001).
This problem does not occur on a new computer if the computer manufacturer's OOBE program has been run before installing Windows. In this scenario, after the OOBE program is finished, the hidden partition is marked inactive. You can then install Windows and the backup is completed successfully.
- Click Start, point to Administrative Tools, click Computer Management, and then click Disk Management.
- Click the volume that contains the existing Windows Server 2008 installation. Typically, this is drive C.
- Right-click the volume, and then click Mark Partition as Active.
- Click Yes to confirm the action.
Note In this scenario, the existing installation of Windows cannot start until the remaining steps are completed.
- Close Computer Management.
- Insert the Windows Server 2008 installation DVD into the DVD drive, and then restart the computer.
- Select the following options, and then click Next:
- Installation language
- Time and currency format
- Keyboard layout
- Click Repair your computer.
- In the System Recovery Options dialog box, click the operating system that you want to repair, and then click Next.
- Under Choose a recovery tool, click Command Prompt.
- At the command prompt, type the following command, and then press ENTER: copy c:\windows\boot\PCAT\bootmgr c:\bootmgr
- Type the following command, and then press ENTER: Attrib +h +s c:\bootmgr
- Type the following command, and then press ENTER: Bootrec /fixboot
- Type the following command, and then press ENTER: Bootrec /rebuildbcd
- Press Y when you are prompted to add the installation to the boot list.
- Restart the computer.
- Try the full system state ASR backup again. Confirm that the backup is successful.
Article ID: 968128 - Last Review: 06/21/2014 12:49:00 - Revision: 3.0
- kberrmsg kbexpertiseinter kbexpertiseadvanced kbtshoot kbsurveynew kbprb KB968128