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On a Windows XP-based computer, icons are displayed as a red X

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article replaces 555361.
Problem description
On a Windows XP-based computer, when you open Control Panel, and then click User Accounts, all links under the Learn About menu appear as question mark [?] icons, or they appear as red X icons instead of the default icons.

To have us fix this problem for you, go to the “Fix it for me” section. If you’d rather fix this problem yourself, go to the “Let me fix it myself” section.
This occurs when the .ico association is corrupt.
Fix it for me
To fix this problem automatically, click the Fix this problemlink. Then click Runin the File Downloaddialog box, and follow the steps in this wizard.

Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Thanks to MVP Soumitra Sengupta for contributing to this Fix it.

Now go to the "Did this fix the problem?" section.
Let me fix it myself
To resolve the problem, follow these steps:
  1. Click Start, click Run, and then
    type regsvr32 /i mshtml.dll
  2. Click OK or press the ENTER key.
Did this fix the problem?
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.
fixit fix it

Article ID: 968486 - Last Review: 09/23/2011 21:51:00 - Revision: 3.0

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Service Pack 1
  • Microsoft Windows XP Service Pack 2
  • kbfixme kbmsifixme kbsurveynew kbfix KB968486