When you transact the process of importing a product catalog into the Microsoft Commerce Server 2007 Product Catalog resource by using an XML file, one of the following problems occurs.
If the last operation in the imported XML file is a product deletion operation, the scope in the Authorization Manager store is deleted.
For example, the XML file contains the action="delete" entry as the last entry before the Catalog tag. In this situation, the import operation fails. Additionally, you receive the following error message:
An error occurred on the server during your operation. Try the operation again or contact your administrator if the error persists. The details of the error are captured in the event log on the server.
Additionally, an application event log is generated that resembles the following:
Event Type: Error Event Source: Commerce Server Web Services Event Category: None Event ID: 1 Date: <Date> Time: <Time> User: N/A Computer: <Computer name> Description: An exception occurred in the 'CatalogWebService' Web service. Exception details follow:
Microsoft.CommerceServer.Catalog.Internal.ScopeDoesNotExistException: Failed to retrieve the AzMan Scope named <Catalog Scope Name>. ---> System.Runtime.InteropServices.COMException (0x8007013E): The scope specified was not found. (Exception from HRESULT: 0x8007013E)
When you examine the Authorization Store CatalogAuthorizationStore.xml file, you notice that the catalog scope is removed.
If you transact the process of importing an XML file into a virtual catalog, the import finishes. However, no changes are applied. Additionally, no error message is returned.
When you transact the process of importing a product catalog, a single error in the imported catalog rolls back all updates to the catalog.
If you import a product catalog by using Catalog Manager, you can transact the import process by selecting the Advanced option in the Import Product Catalog Wizard, and then enabling the Transact the import process option.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
You must have Commerce Server 2007 Service Pack 2 installed to apply this hotfix.
You do not have to restart the computer after you apply this hotfix. However, you must shut down the Commerce Server Catalog Import Host COM+ application after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to import a catalog in Catalog Manager, visit the following Microsoft MSDN Web site: