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The Microsoft Exchange Information Store service crashes when you use a Data Protection Manager (DPM) 2007 server to perform a snapshot backup for an Exchange Server 2007 Service Pack 1 server

SYMPTOMS
When you use a Data Protection Manager (DPM) 2007 server to perform a snapshot backup for an Exchange Server 2007 Service Pack 1 (SP1) server, the Microsoft Exchange Information Store service crashes. Therefore, no client accesses respond and you must restart the Exchange Information Store service to resolve the problem. Additionally, when this problem occurs, the following events are logged:
Events logged Event Type: Error Event Source: ESE Event Category: ShadowCopy  Event ID: 2002 Description: Information Store (xxxx) Shadow copy instance xx encountered error -560 on freeze.  
Event Type: Error Event Source: ESE Event Category: ShadowCopy  Event ID: 2007 Description: Information Store (xxxx) Shadow copy instance xx aborted.
RESOLUTION
To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic: For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 968621 - Last Review: 07/17/2009 04:20:06 - Revision: 1.1

Microsoft Exchange Server 2007 Service Pack 1

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