Article ID: 968703 - View products that this article applies to.
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
This article describes the Microsoft Support Policy for Network Adapter Teaming when used in conjunction with Hyper-V.
Network Adapter Teaming is a 3rd party Technology that provides fault tolerance for multiple Network Adapters.
Since Network Adapter Teaming is only provided by Hardware Vendors, Microsoft does not provide any support for this technology thru Microsoft Product Support Services. As a result, Microsoft may ask that you temporarily disable or remove Network Adapter Teaming software when troubleshooting issues where the teaming software is suspect.
If the problem is resolved by the removal of Network Adapter Teaming software, then further assistance must be obtained thru the Hardware Vendor.
Common symptoms exhibited due to improperly configured NIC Teaming software:
· After a live migration of a virtual machine (VM) is performed, the VM loses network connectivity
· Virtual machines intermittently lose network connectivity
· The following event is logged in the System event log on the Hyper-V server:
Log Name: System
Event ID: 28
Description: Port '97B1A2BA-D679-4290-AD9B-262DE33C16D6' was prevented from using MAC address '00-15-D5-04-F8-0C' because it is pinned to port 'BFA4D592-1F9D-8484-8ABF-9EDA1534529E'.
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Article ID: 968703 - Last Review: January 17, 2012 - Revision: 1.4