Communications Server 2007 R2 front-end server does not recognize a 504 error message that is sent by Communications Server 2007 R2 Mediation Server after you install update 956829

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Symptoms
You install update 956829 on a Microsoft Office Communications Server 2007 R2 Mediation Server. Mediation Server sends a 504 error message to the Communications Server 2007 R2 front-end server when a PSTN gateway is unreachable because of connectivity issues. However, the Communications Server 2007 R2 front-end server does not recognize the format of the message and marks it as BAD MESSAGE FORMAT. Therefore, the failover recovery mechanism is affected. The time before the call is rerouted to another Communications Server 2007 R2 Mediation Server and PSTN gateway increases from 20-30 seconds to three minutes.

The wait time for end-users to be routed to another Communications Server 2007 R2 Mediation or PSTN gateway increases from 20-30 seconds to 3 minutes.
Resolution
To resolve this issue, apply the following update:
967675 Description of the update package for Communications Server 2007 R2, Mediation Server: April 2009
After you install this update, Communications Server 2007 R2 Mediation Server sends a 504 message to the Communications Server 2007 R2 front-end server. The message is recognized by the Communications Server 2007 R2 front-end server.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
OCS FE
Properties

Article ID: 968954 - Last Review: 01/15/2015 18:35:35 - Revision: 2.0

Microsoft Office Communications Server 2007 R2 Standard Edition, Microsoft Office Communications Server 2007 R2 Enterprise Edition

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