"Add-on can cause Internet Explorer to stop responding or crash" error when you run Drive Letter Access
Note Before this issue occurs, you receive the following warning:
Internet Explorer <n> is not compatible with your version of the "Drive Letter Access" Internet Explorer add-on.
Method 1: Disable the Drive Letter Access add-on in Internet Explorer
Fix it automaticallyNote If you would rather fix this problem yourself, go to the "Fix it manually" section.
The Fix Internet Explorer add-on problems when IE hangs or freezes troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.learn moreRun now
Video: How to disable an add-on in Internet Explorer
Fix it manually
- Close all Internet Explorer windows.
- Start Internet Explorer. A dialog box appears that contains the "This add-on can cause Internet Explorer to stop responding or crash" warning.
- Select the Always open Internet Explorer without this add-on option, and then click OK.
Method 2: Install the latest version of the add-on
Note Drive Letter Access is now named Roxio Burn. After you download and install Roxio Burn, the incompatibility between the program and Internet Explorer 8 or Internet Explorer 9 is resolved.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products
You can also get help from the Microsoft Community online community, search for more information on Microsoft Support or Windows Help and How To, or learn more about Assisted Support options.
Article ID: 969228 - Last Review: 04/30/2014 02:16:00 - Revision: 61.0
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