"Add-on can cause Internet Explorer to stop responding or crash" error when you run Drive Letter Access

To fix the compatibility issue that occurs when you try to use the Drive Letter Access add-on in Windows Internet Explorer 8 or Internet Explorer 9, use one of the following methods.  

Before this issue occurs, you receive the following warning:

This add-on can cause Internet Explorer to stop responding or crash
Internet Explorer <n> is not compatible with your version of the "Drive Letter Access" Internet Explorer add-on.

Method 1: Disable the Drive Letter Access add-on in Internet Explorer

Fix it automatically

Note If you would rather fix this problem yourself, go to the "Fix it manually" section.

The Fix Internet Explorer add-on problems when IE hangs or freezes troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.learn moreRun now

Video: How to disable an add-on in Internet Explorer

Fix it manually

To fix this problem manually, disable the Drive Letter Access add-on by following these steps:
  1. Close all Internet Explorer windows.
  2. Start Internet Explorer. A dialog box appears that contains the "This add-on can cause Internet Explorer to stop responding or crash" warning.
  3. Select the Always open Internet Explorer without this add-on option, and then click OK.

    A screenshot for this step.
Note This fix doesn't affect how the Drive Letter Access program works. You can still use Drive Letter Access to burn CDs and DVDs after you disable the add-on.

Method 2: Install the latest version of the add-on

To download the latest version of the Drive Letter Access add-on, click the following button to go to the Roxio website (website available only in English):
Find it on a third -party site

Note Drive Letter Access is now named Roxio Burn. After you download and install Roxio Burn, the incompatibility between the program and Internet Explorer 8 or Internet Explorer 9 is resolved.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products
More information
Need More Help?

You can also get help from the Microsoft Community online community, search for more information on Microsoft Support or Windows Help and How To, or learn more about Assisted Support options.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 969228 - Last Review: 04/30/2014 02:16:00 - Revision: 61.0

Windows Internet Explorer 9, Windows Internet Explorer 8, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Starter, Windows 7 Ultimate

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