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FIX: The Commerce Server 2009 SharePoint Commerce Services Configuration Wizard cannot create Web application when both the IIS Web site and the Extended IIS Web site are configured to use host headers and port 80

When you run the Microsoft Commerce Server 2009 SharePoint Commerce Services Configuration Wizard to create a new Windows SharePoint Services Web application, the Web application is not created. Additionally, you receive an error message that resembles the following:
Web Application creation failed. Check the logs for details.
This problem occurs when the following conditions are true:
  • You configure the IIS Web site and the extended IIS Web site to use port 80.
  • You configure the two sites to use host headers.
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


You must have Microsoft Commerce Server 2009 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to configure SharePoint Commerce Services on the Web servers, visit the following Microsoft Developer Network (MSDN) Web site:

Article ID: 969372 - Last Review: 05/15/2009 05:55:13 - Revision: 1.0

  • Microsoft Commerce Server 2009 Enterprise
  • Microsoft Commerce Server 2009 Standard
  • kbhotfixserver kbautohotfix kbexpertiseadvanced kbqfe kbsurveynew KB969372