Article ID: 969523 - View products that this article applies to.
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Under the following conditions:
Then some per-user registry entries written by the installer to the default user profile (HKU\.Default\Software) may not be copied to the current user (HKCU\Software).
This may cause some of these symptoms:
This issue can be caused when HKCU\Software registry entries are deleted by an application. The delete can result in a TermSrvCopyKeyOnce key being applied to the Terminal Server's view of the registry.
Afterwards, at the end of the same program install or re-install, and during per user login, when the HKU\.Default\Software settings are copied to each user's HKCU\Software hive; the TermSrvCopyKeyOnce is checked for each sub-key in the tree. If this key is present, the copy operation will not continue for that key.
If your user's are using Terminal Server, and you suspect that the initial default settings are not being copied to the HKCU for each user.
Then compare: HKU\.Default\Software\<Vendor>
If the values are not being applied to HKCU, it is possible that you are facing this issue.
In order to resolve the issue, search for and delete all instances of the TermSrvCopyKeyOnce under the following registry path: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\<Vendor>.
For example, you may need to delete:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\<Vendor>\<Product>\TermSrvCopyKeyOnce
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\<Vendor>\<Product>\<Feature1>\TermSrvCopyKeyOnce
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\<Vendor>\<Product>\<Feature2>\TermSrvCopyKeyOnce
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Article ID: 969523 - Last Review: January 15, 2015 - Revision: 2.0