OpsMgr 2007: "Fatal error during installation" error when uninstalling or installing the Agent if the Workstation service is disabled

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Source: Microsoft Support
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Symptom


When you try to install or uninstall the agent for System Center Operations Manager 2007 you may receive the following error message:

    Fatal error during installation

You may also see one of the following events in the Application event log:

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11725
Date: N/A
Time: N/A
User: Domain\User
Computer: ComputerName
Description:
Product: System Center Operations Manager 2007 Agent -- Removal failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 45 37 36 30 30 41 39 {E7600A9
0008: 43 2d 36 37 38 32 2d 34 C-6782-4
0010: 32 32 31 2d 39 38 34 45 221-984E
0018: 2d 41 42 38 39 43 37 38 -AB89C78
0020: 30 44 43 32 44 7d 0DC2D}

-----

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: N/A
Time: N/A
User: Domain\User
Computer: ComputerName
Description:
Product: System Center Operations Manager 2007 Agent -- Installation operation failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 45 37 36 30 30 41 39 {E7600A9
0008: 43 2d 36 37 38 32 2d 34 C-6782-4
0010: 32 32 31 2d 39 38 34 45 221-984E
0018: 2d 41 42 38 39 43 37 38 -AB89C78
0020: 30 44 43 32 44 7d 0DC2D}

Also, if you try to get windows installer log with the msiexec.exe /q /i "MOMAgent.msi" /l*v "C:\Agent\MOMAgent_install.log" USE_MANUALLY_SPECIFIED_SETTINGS=0 command you will see the following error message:

    GetComputerDomain: NetWkstaGetInfo failed. Error Code: 0x8007085A.
Cause
This can occur if the Workstation service is disabled on the target system.
Resolution
To resolve this issue, enable the Workstation service and perform the installation or uninstallation procedure again.
More Information
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Properties

Article ID: 969788 - Last Review: 01/16/2015 17:15:19 - Revision: 2.0

  • Microsoft System Center Operations Manager 2007
  • kbnosurvey kbarchive kbrapidpub kbnomt KB969788
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