Article ID: 969886 - View products that this article applies to.
When you try to play any of the games that are listed in the "Applies to" section, you may experience one of the following symptoms:
To resolve these problems, use one of the following methods.
Method 1: Log on as an administratorThese problems may occur because your user account does not have administrative credentials on the computer. If your user account does not have administrative credentials, you will not be prompted to activate the game when the time trial period expires or when the game enters reduced functionality mode.
To resolve these problems, use administrative credentials to run the game. To give your account administrative credentials in Windows Vista, see the section. To give your account administrative credentials in Windows XP, see the Set your account to run as administrator in Windows XP section.
Method 2 (for Flight Simulator X only): Run the Software Licensing System Reset toolIf you are logged on as an administrator and if the problem continues to occur, run the Software Licensing System Reset tool.
For more information about how to download, install and run the Software Licensing System Reset tool, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/928080/ )Error message "1722" when you try to reinstall Flight Simulator X
Method 3 (for Norton users only): Add the program to Auto-Protect ScanningNote The following steps may differ for different versions of Norton antivirus programs.
Method 4: Temporarily disable firewall or antivirus programsImportant These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process.
The software may have problems connecting to Internet servers if you are using antivirus software or a firewall program. For example, firewall products such as Zone Alarm, MacAfee Personal Firewall, Norton Internet Security, or Black Ice Defender may block access to the Internet by other individual programs.
To determine whether the problem is occurring because of interference from antivirus or firewall software, temporarily disable the antivirus or firewall software. Icons for these programs may appear in the notification area in the lower-right corner of your screen. To disable the program, right-click the icon, and then click Disable or Exit. (For more help, contact the program vendor.)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/960480/ )How can I troubleshoot activation issues or error messages for Games for Windows, Streets and Trips, and MapPoint?
Article ID: 969886 - Last Review: March 4, 2011 - Revision: 6.0