While resuming from hibernation (S4), Windows Server 2003 may crash on some high-end servers with an HBA installed

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Source: Microsoft Support
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Symptom
On some new high-end servers with an HBA installed, the system may crash while resuming from hibernation.
Cause


This issue can occur in Windows Server 2003 when the Max Payload Size for the HBA is set to a value other than the default value.  This is usually done by the system BIOS.

When the HBA resumes from the low power state induced by transistioning to hibernation, the Max Payload Size returns to its default value.  Because the BIOS is expecting a different Max Payload Size value from the HBA, the system may crash.
Resolution
More Information
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Properties

Article ID: 969916 - Last Review: 01/14/2015 06:00:55 - Revision: 1.0

  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows Server 2003 Service Pack 1
  • Microsoft Windows Server 2003 Service Pack 2
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • kbnosurvey kbarchive kbrapidpub kbnomt KB969916
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