Article ID: 969991 - View products that this article applies to.
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You have a computer that is running Windows Vista Service Pack 2 (SP2) or in Windows Server 2008 Service Pack 2 (SP2). When you try to capture an image, the image capture process of System Center Configuration Manager 2007 RTM fails during the Prepare Windows for Capture stage.
Additionally, the following error message is logged in the Smsts log:
The sysprep is not supported on this OS.
In Windows Vista SP2 and in Windows Server 2008 SP2, the version of the operating system is 6.0.6002. However, the version of the Sysprep.exe file is 6.0.6001.
During the image capture process, System Center Configuration Manager 2007 RTM checks whether the file version of the Sysprep.exe file is equal to or larger than the version of the operating system. If this check is false, the process stops and you receive the error message that is mentioned in Symptoms.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
(https://support.microsoft.com/kb/971348/ )List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have System Center Configuration Manager 2007 RTM installed on the computer.
Restart RequirementYou do not have to restart the computer after you apply this hotfix.
Hotfix Replacement InformationThis hotfix does not replace a previously released hotfix.
File InformationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is applied, you have to update all boot images to include the fix inside the boot images. To do this, follow these steps:
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Install KB969991 during a task sequenceFor operating system deployments, the KB969991 hotfix must be installed during a ConfigMgr 2007 OSD task sequence in the Setup Windows and ConfigMgr task. Otherwise, the problem will continue to occur while the task sequence is executed. Additionally, the Install Software task cannot be used to install the hotfix. Trying to do this will cause the ConfigMgr 2007 client service to stop, which will cause the task sequence to fail.
To install the KB969991 hotfix during a ConfigMgr 2007 OSD task sequence, use the PATCH= option that is described in the following Microsoft Knowledge Base article:
907423To install the KB969991 hotfix during a ConfigMgr 2007 OSD task sequence, follow these steps:
(https://support.microsoft.com/kb/907423/ )How to include an update in the initial installation of Systems Management Server 2003 Advanced Client
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/970093/ )When you use System Center Configuration Manager 2007 S to capture an image of Windows Vista S or of Windows Server 2008 S, the image capture process fails during the Prepare Windows for Capture stage
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates