Error message occurs on a server that is running Exchange Server 2007 and that has the mailbox server role installed

SYMPTOMS
On a server that is running Microsoft Exchange Server 2007 and that has the mailbox server role installed, you receive the following error message:
PKM executable encountered a problem and needed to close

Additionally, the following error events are logged to the Event log:

Event Type: Error
Event Source: MSFTESQL-Exchange
Event Category: MSFTESQL Service
Event ID: 1053
Description: The system exception c0000005 was raised at <address>.

Event ID : 4999
Event Category : None
Event Source : MSExchange Common
Event Type : Error
Description: Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12, c-RTL-AMD64, <version>, ExMSFTE, M.E.StoreProvider, M.M.ExRpcAdmin.CiGetEntryIdFromDocumentId, M.Mapi.MapiExceptionNotFound, c279, <version>. ErrorReportingEnabled: False

Event ID : 64773
Event Category : None
Event Source : MSFTESQL-Exchange
Event Type : Error
Description: The filter daemon process MSFTEFD exited unexpectedly because of document <ID>. Batch Id: xx Locale Id: xx Property Id: xx

Event ID : 1053
Event Category : None
Event Source : MSFTESQL-Exchange
Event Type : Error
Description: The system exception c000010a was raised at <Address>.
CAUSE
Exchange Server 2007 uses the Msfte.dll component in Microsoft SQL Server 2005 to create an index. Certain messages that include certain attachments cause the exceptions that are mentioned in the "Symptoms" section.
RESOLUTION
To resolve this problem, install Exchange 2007 Service Pack 2.

To obtain the Exchange 2007 SP2 package, visit the following Microsoft Web site:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 970311 - Last Review: 09/01/2009 02:38:41 - Revision: 2.0

Microsoft Exchange Server 2007 Service Pack 1

  • kbfix kbexpertiseinter KB970311
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