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Public folder hierarchy replication fails with the error code "0x8004010f" in an Exchange Server 2003 environment

This article has been archived. It is offered "as is" and will no longer be updated.
In an Exchange Server 2003 environment, the public folder hierarchy replication fails, and the following event is logged in the Application log:

Event Type: Warning
Event Source: MSExchangeIS Public Store
Event Category: Replication Errors
Event ID: 3091
Description: Error 0x8004010f occurred while processing an incoming replication message.
Folder: (<FID>) IPM_SUBTREE\<folder name>

Under certain circumstances, an additional ptagFolderDN property is added to the folders table that overwrites the ptagFolderCDN property during public folder hierarchy replication.

The ptagFolderCDN property is used to input the distinguished name (DN) of the new directory object. When this property is overwritten, public folder replication fails.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


This hotfix requires Microsoft Exchange Server 2003 Service Pack 2 to be installed on the server because of file dependencies. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following services are restarted automatically when you apply this hotfix:
  • The Microsoft Exchange System Attendant service
  • The Microsoft Search service
  • The Internet Information Services (IIS) Admin service and all dependent services

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
The following guided troubleshooting wizard helps you troubleshoot public folder replication problems for Exchange Server 2003.

Start the guide to troubleshoot this issue.


Article ID: 970325 - Last Review: 03/08/2016 02:35:00 - Revision: 4.0

Microsoft Exchange Server 2003 Standard Edition, Microsoft Exchange Server 2003 Enterprise Edition

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