RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
On a BizTalk server, you may notice the following symptoms:
The following events may be logged in the Application Event logs:
Description: [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation.
Event ID: 6912
Description: DBNETLIB][ConnectionRead (recv()).]General network error. Check your network documentation.
The BizTalk Server fails to restart or shutdown. When rebooting the computer, it may just hang and the mouse may not move. These symptoms may occur for an extended period of time and the computer may not shut down. There are no errors in the event log.
These issues can occur because of TCP/IP changes in Windows Server 2003 and later.
There are several items to implement to stop the errors from occurring:
On the SQL server running on Windows Server 2003, set the SynAttackProtect registry key to 0 by using the steps in Microsoft Knowledge Base (KB) article 899599. If you have incoming TCP/IP traffic (HTTP, WCF, WSE or other adapters are using TCP/IP), you may have to set this on the BizTalk servers also:
899599 A BizTalk Server Host instance fails, and a "General Network" error is written to the Application log when the BizTalk Server-based server processes a high volume of documents Note The SynAttackProtect registry key is not applicable on Windows Server 2008, Windows Vista, and later Windows versions. For a list of the registry keys on these operating systems, visit the following link:
On all the BizTalk and SQL servers running on Windows Server 2003, use the steps in KB article 948496 to disable the Scalable Networking Pack (SNP) features:
948496 An update to turn off default SNP features is available for Windows Server 2003-based and Small Business Server 2003-based computers
To disable TCP Chimney Offload feature of the Scalable Networking Pack (SNP), you can also install the hotfix in KB article 940202:
940202 A Windows Server 2003-based computer may stop responding during shutdown after you install the Scalable Networking Pack
On all the BizTalk and SQL servers running on Windows Server 2008, use the steps in KB article 951037 to disable Receive Side Scaling (RSS) and the TCP Chimney Offload features of the Scalable Networking Pack (SNP):
951037 Information about the TCP Chimney Offload, Receive Side Scaling, and Network Direct Memory Access features in Windows Server 2008
Note You may also have to disable the Receive Side Scaling (RSS) and the TCP Chimney Offload features in the network adapter advanced properties as the network adapter drivers may override Windows settings that set earlier in this section in some cases.
On all BizTalk servers running on Windows Server 2003, increase the ephemeral ports and reduce the TCP reuse timeout setting by modifying the MaxUserPort and TCPTimedWaitDelay registry keys documented at the link below:
You can modify these settings at the HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters registry key. The table below lists the recommended values:
Prevents port exhaustion
Release unused ports as quickly as possible
On all BizTalk servers running on Windows Server 2008, there are 16383 ports (port 49152 to port 65535) and it around 4 times more ports than the default ports number in Windows Server 2003, we recommend that you only increase the ephemeral ports if the default range is not enough.
Note You can use the netstat –an command to see all TCP/IP ports. If you determine that additional dynamic ports are needed, refer to KB article 929851:
929851 The default dynamic port range for TCP/IP has changed in Windows Vista and in Windows Server 2008
The TCP reuse timeout setting can also be reduced by modifying the TCPTimedWaitDelay registry key.
Note It is recommend referring earlier in this section to increase the number of ports first before changing the settingFor more information on this registry key in Windows Server 2003, refer to the following site:
On all the BizTalk and SQL servers running on Windows Server 2003, use the steps in KB article 906736 to disable Privilege Attribute Certificate (PAC) verification. On all BizTalk and SQL servers running on Windows Server 2008, refer to KB article 906736 for more information on Privilege Attribute Certificate (PAC) verification.
906736 You experience a delay in the user-authentication process when you run a high-volume server program on a domain member in Windows 2000 or Windows Server 2003
When you have many or complex group policies set on the user accounts and computer accounts that are used in BizTalk and SQL Server environment, the domain controllers may be too overloaded to respond to incoming authentication traffic. In this situation, you may have to optimize or exclude BizTalk and SQL Server servers from group policies and make sure that you have domain controllers which can handle such load. BizTalk uses multiple host instances and many threads which are continuously authenticated by the domain controllers. We also recommend that you use Kerberos authentication instead of NT LAN Manager (NTLM) authentication as it has certain cache. You can also handle "double-hop" scenarios, for example in multi-server environments.
When BizTalk servers are communicating with the computers that are running SQL Server on Windows Server 2008 with full encryption enabled mode, you may experience network timeouts issue intermittently. This issue occurs because the SQL Server servers are handling the Advanced Encryption Standard (AES) and Transport Layer Security (SSL) variable length encryption packets. To work around this issue, you have to disable full encryption or move the SQL Server instances to Windows Server 2003 or Windows Server 2008 R2. If you are using full encryption mode, it may decrease the performance significantly. It may be better to protect servers through other methods. For example: encrypted data, IPsec, network segmentation, firewalls or limited access.
You must restart your computer after implementing the changes above.
TCP/IP settings can also be configured using the Network shell (netsh) command-line utility at a Windows command prompt with administrator-level permissions. Refer to the following link for more information:
The KB articles below also reference General Network Errors:
328476 Description of TCP/IP settings that you may have to adjust when SQL Server connection pooling is disabled 319502 PRB: "WSAEADDRESSINUSE" Error Message When You Try to Connect Through an Anonymous Port After You Increase the IMAP Connection Limit
MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.
Microsoft BizTalk Server Branch 2010, Microsoft BizTalk Server Developer 2010, Microsoft BizTalk Server Enterprise 2010, Microsoft BizTalk Server Standard 2010, Microsoft BizTalk Server 2009 Branch, Microsoft BizTalk Server 2009 Developer, Microsoft BizTalk Server 2009 Enterprise, Microsoft BizTalk Server 2009 Standard, Microsoft BizTalk Server 2006 R2 Branch Edition, Microsoft BizTalk Server 2006 R2 Developer Edition, Microsoft BizTalk Server 2006 R2 Enterprise Edition, Microsoft BizTalk Server 2006 R2 Standard Edition, Microsoft BizTalk Server 2006 Developer Edition, Microsoft BizTalk Server 2006 Enterprise Edition, Microsoft BizTalk Server 2006 Standard Edition, Microsoft BizTalk Server 2004 Developer Edition, Microsoft BizTalk Server 2004 Enterprise Edition, Microsoft BizTalk Server 2004 Partner Edition, Microsoft BizTalk Server 2004 Standard Edition