You may see garbled text on the logon page when you connect to a Terminal Services RemoteApp application from the Administration Console for Windows Essential Business Server 2008 Management Server

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SYMPTOMS
When you connect to a Windows Server 2008 Terminal Services RemoteApp (TS RemoteApp) application from the Administration Console for Windows Essential Business Server (Windows EBS) 2008 Management Server, you may see garbled text.

For example, when you start the Microsoft Forefront Threat Management Gateway task from the Security page of the Windows EBS Administration Console, the task connects to a TS RemoteApp application. Then, you may see garbled text on the logon page.

This problem occurs in the following language versions of Windows EBS 2008:
  • Spanish
  • French
  • Japanese
  • Korean
  • Portuguese (Brazil)
  • Russian
  • Chinese (Simplified)
  • Chinese (Traditional, Taiwan)
CAUSE
This problem occurs because the following Remote Desktop Protocol (.rdp) files are created by using UTF-8 encoding instead of Unicode encoding:
  • RemoteExchangeAdminEdge.rdp
  • RemoteExchangeAdminExchange.rdp
  • RemoteForefrontAdminExchange.rdp
  • RemoteIISManagerExchange.rdp
  • RemoteISAAdminEdge.rdp
  • RemoteServerManagerEdge.rdp
  • RemoteServerManagerExchange.rdp
Note These .rdp files are used by various tasks in the Windows EBS Administration Console to connect to the corresponding TS RemoteApp applications. All the .rdp files are in the following location:
%ProgramFiles%\Windows Essential Business Server\Data
WORKAROUND
To work around this problem, follow these steps for each .rdp file that is listed in the "Cause" section.

Note These steps use the RemoteISAAdminEdge.rdp file as an example.
  1. On the Windows EBS 2008 Management Server, use Notepad to open the RemoteISAAdminEdge.rdp file from the following location:
    %ProgramFiles%\Windows Essential Business Server\Data
  2. On the File menu, click Save As.
  3. In the Save As dialog box, click Unicode in the Encoding list, and then click Save to replace the original RemoteISAAdminEdge.rdp file.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 970435 - Last Review: 01/15/2015 16:44:19 - Revision: 1.0

  • Windows Essential Business Server 2008 Standard
  • kbnosurvey kbarchive kbsurveynew kbexpertiseadvanced kbtshoot kbprb KB970435
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