SCVMM 2008 or SCVMM 2008 R2 P2V conversion fails with Error 2927 (0x8033801A)

This article has been archived. It is offered "as is" and will no longer be updated.
Source: Microsoft Support
RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
Symptom


When performing a Physical-to-Virtual (P2V) conversion to a clustered host with System Center Virtual Machine Manager 2008, it may fail with the following error:

 

Error 2927

A Hardware Management error has occurred trying to contact server %servername.

(Unknown error (0x8033801A))

 

Recommended Action

Check that WinRM is installed and running on %servername.  For more information use the command "winrm helpmsg hresult".

 

 

Note The problem occurs when trying to perform a P2V to a clustered host.  If the P2V is attempted to a non-clustered host, it completes successfully.
Cause


This issue can occur if the clustered storage where the resulting VM from the P2V conversion is placed has an invalid character such as a "\". 

 

Example:  This is commonly seen when clustered storage is named as follows:

 

"Disk E:\" instead of "Disk E".
Resolution


Change the cluster resource name to remove the invalid character.
More Information


To confirm this scenario, collect a trace using Dbgview.  This process is outlined in the following article:

 

 

970066 - How to collect traces in System Center Virtual Machine Manager

http://support.microsoft.com/default.aspx?scid=kb;EN-US;970066

 

 

The exception noted in the trace log will be similar to the following:

00040598    272.28906250       [3344] *** Carmine error was: HostAgentWSManError (2927); HR: 0x8033801A

 

 

To look for this problem, search for the following string in the trace:

"Select * from MSCluster_ResourceToDisk"

 

 

Here is a sample link showing an invalid character:

 

[Select * from MSCluster_ResourceToDisk where GroupComponent='MSCluster_Resource.Name="Disk E:\"']
DISCLAIMER
MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 970925 - Last Review: 01/15/2015 11:07:12 - Revision: 3.0

  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
  • kbnosurvey kbarchive kbrapidpub kbnomt KB970925
Feedback