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Information about the discontinuation of Encarta Encyclopedia Research Service in Microsoft Office

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Problem description
When you query the Encarta Encyclopedia through the Research pane in Microsoft Office applications, you experience one of the following symptoms:
  • The service returns no results.
  • The service is not listed as an available service.


To have us fix this problem for you, go to the "Fix it for me" section. To fix this problem yourself, go to the "Let me fix it myself" section.

Note After you apply the steps in the Fix it for me section or the Let me fix it myself section, the registry keys associated with the Encarta encyclopedia service will be removed. Therefore, you will no longer see Encarta Encyclopedia as a service.
Fix it for me
To fix this problem automatically, click the Fix itbutton or link. Click Runin the File Downloaddialog box, and then follow the steps in the Fix it wizard.



Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.
Let me fix it myself
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

Office 2010

To manually fix this problem, follow these steps.
  1. Start a text editor such as Notepad, and then type or paste registry information that resembles the following into a new text file:
     Windows Registry Editor Version 5.00 [-HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{54D374C3-BB8F-47D8-9B78-4326CEC75336}] "ServiceName"="Encarta Encyclopedia: English (North America)" "SourceData"="ENC" "Description"="Find up-to-date information, thousands of articles, and rich multimedia with Microsoft Encarta Encyclopedia." "AboutPath"="helpId:553713956" "TermsOfUse"="Encarta (R) Encyclopedia (C) & (P) 1993-2003 Microsoft Corporation. All rights reserved." "CategoryID"=dword:40080000 "SortOrder"=dword:00000000 "Status"="Enabled" "Display"="On" "Parental"="Unsupported" "PersistData"=dword:00000000 [-HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{77CE84BA-1C78-4332-BE4D-81262EC30BD7}] "ServiceName"="Encarta Encyclopedia: English (U.K.)" "SourceData"="ZENC" "Description"="Find up-to-date information, thousands of articles, and rich multimedia with Microsoft Encarta Encyclopedia." "AboutPath"="helpId:553713956" "TermsOfUse"="Encarta (R) Encyclopedia (C) & (P) 1993-2003 Microsoft Corporation. All rights reserved." "CategoryID"=dword:40080000 "SortOrder"=dword:00000000 "Status"="Enabled" "Display"="Off" "Parental"="Unsupported" "PersistData"=dword:00000000 [-HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{F2E268F1-CE89-4AE1-A651-585366EC9F90}] "ServiceName"="Encarta Encyclopedia: French (Canada)" "SourceData"="FCAENC" "Description"="Find up-to-date information, thousands of articles, and rich multimedia with Microsoft Encarta Encyclopedia." "AboutPath"="helpId:553713956" "TermsOfUse"="Encarta (R) Encyclopedia (C) & (P) 1993-2003 Microsoft Corporation. All rights reserved." "CategoryID"=dword:40080000 "SortOrder"=dword:00000000 "Status"="Enabled" "Display"="Off" "Parental"="Unsupported" "PersistData"=dword:00000000
  2. Save the text file as a .reg file.
  3. Locate the folder in which the file was saved, and then double-click the file.
  4. Click OK when you are prompted to reconfirm that you want to add registry entries.

Office 2007

To manually fix this problem, follow these steps.
  1. Start a text editor such as Notepad, and then type or paste registry information that resembles the following into a new text file:
     Windows Registry Editor Version 5.00 [-HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{54D374C3-BB8F-47D8-9B78-4326CEC75336}] "ServiceName"="Encarta Encyclopedia: English (North America)" "SourceData"="ENC" "Description"="Find up-to-date information, thousands of articles, and rich multimedia with Microsoft Encarta Encyclopedia." "AboutPath"="helpId:553713956" "TermsOfUse"="Encarta (R) Encyclopedia (C) & (P) 1993-2003 Microsoft Corporation. All rights reserved." "CategoryID"=dword:40080000 "SortOrder"=dword:00000000 "Status"="Enabled" "Display"="On" "Parental"="Unsupported" "PersistData"=dword:00000000 [-HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{77CE84BA-1C78-4332-BE4D-81262EC30BD7}] "ServiceName"="Encarta Encyclopedia: English (U.K.)" "SourceData"="ZENC" "Description"="Find up-to-date information, thousands of articles, and rich multimedia with Microsoft Encarta Encyclopedia." "AboutPath"="helpId:553713956" "TermsOfUse"="Encarta (R) Encyclopedia (C) & (P) 1993-2003 Microsoft Corporation. All rights reserved." "CategoryID"=dword:40080000 "SortOrder"=dword:00000000 "Status"="Enabled" "Display"="Off" "Parental"="Unsupported" "PersistData"=dword:00000000 [-HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{F2E268F1-CE89-4AE1-A651-585366EC9F90}] "ServiceName"="Encarta Encyclopedia: French (Canada)" "SourceData"="FCAENC" "Description"="Find up-to-date information, thousands of articles, and rich multimedia with Microsoft Encarta Encyclopedia." "AboutPath"="helpId:553713956" "TermsOfUse"="Encarta (R) Encyclopedia (C) & (P) 1993-2003 Microsoft Corporation. All rights reserved." "CategoryID"=dword:40080000 "SortOrder"=dword:00000000 "Status"="Enabled" "Display"="Off" "Parental"="Unsupported" "PersistData"=dword:00000000
  2. Save the text file as a .reg file.
  3. Locate the folder in which the file was saved, and then double-click the file.
  4. Click OK when you are prompted to reconfirm that you want to add registry entries.

Office 2003

To manually fix this problem, follow these steps.
  1. Start a text editor such as Notepad, and then type or paste registry information that resembles the following into a new text file:
     Windows Registry Editor Version 5.00 [-HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{54D374C3-BB8F-47D8-9B78-4326CEC75336}] "ServiceName"="Encarta Encyclopedia: English (North America)" "SourceData"="ENC" "Description"="Find up-to-date information, thousands of articles, and rich multimedia with Microsoft Encarta Encyclopedia." "AboutPath"="helpId:553713956" "TermsOfUse"="Encarta (R) Encyclopedia (C) & (P) 1993-2003 Microsoft Corporation. All rights reserved." "CategoryID"=dword:40080000 "SortOrder"=dword:00000000 "Status"="Enabled" "Display"="On" "Parental"="Unsupported" "PersistData"=dword:00000000 [-HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{77CE84BA-1C78-4332-BE4D-81262EC30BD7}] "ServiceName"="Encarta Encyclopedia: English (U.K.)" "SourceData"="ZENC" "Description"="Find up-to-date information, thousands of articles, and rich multimedia with Microsoft Encarta Encyclopedia." "AboutPath"="helpId:553713956" "TermsOfUse"="Encarta (R) Encyclopedia (C) & (P) 1993-2003 Microsoft Corporation. All rights reserved." "CategoryID"=dword:40080000 "SortOrder"=dword:00000000 "Status"="Enabled" "Display"="Off" "Parental"="Unsupported" "PersistData"=dword:00000000 [-HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{F2E268F1-CE89-4AE1-A651-585366EC9F90}] "ServiceName"="Encarta Encyclopedia: French (Canada)" "SourceData"="FCAENC" "Description"="Find up-to-date information, thousands of articles, and rich multimedia with Microsoft Encarta Encyclopedia." "AboutPath"="helpId:553713956" "TermsOfUse"="Encarta (R) Encyclopedia (C) & (P) 1993-2003 Microsoft Corporation. All rights reserved." "CategoryID"=dword:40080000 "SortOrder"=dword:00000000 "Status"="Enabled" "Display"="Off" "Parental"="Unsupported" "PersistData"=dword:00000000 
  2. Save the text file as a .reg file.
  3. Locate the folder in which the file was saved, and then double-click the file.
  4. Click OK when you are prompted to reconfirm that you want to add registry entries.
Did this fix the problem?
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.
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Article ID: 971042 - Last Review: 09/04/2013 08:27:00 - Revision: 6.0

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