You cannot print to an IPP printer in Internet Explorer with protected mode enabled on a computer that is running Windows Vista or Windows Server 2008

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On a computer that is running Windows Vista or Windows Server 2008, you view a Web site and then try to print to an Internet Printer Protocol (IPP) printer. However, the print job fails.

When this issue occurs, in the System event log, you see the following text:

Log Name: System
Source: Microsoft-Windows-PrintSpooler
Event ID: 6161
Level: Error
Keywords: Classic
Description: The document document name, owned by user name, failed to print on printer printer name. Try to print the document again, or restart the print spooler.
Data type: date type.
Size of the spool file in bytes: size.
Number of bytes printed: bytes.
Total number of pages in the document: page number.
Number of pages printed: page number.
Client computer: computer name.
Win32 error code returned by the print processor: error code

This issue occurs if all of the following conditions are true:
  • The protected mode of Internet Explorer is enabled for the Web site that you are trying to print from.
  • The printer driver that you use does not support Enhanced Metafile (EMF) printing.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problemis that described in this article. Apply this hotfix only to systems that are experiencing the problemis described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.


To apply this hotfix, the computer must run one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista SP2
  • Windows Server 2008
  • Windows Server 2008 SP2

Restart requirement

You must restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows Vista and Windows Server 2008

File nameFile versionFile sizeDateTimePlatform

For all supported x64-based versions of Windows Vista and Windows Server 2008

File nameFile versionFile sizeDateTimePlatform

For all supported Itanium-based versions of Windows Server 2008

File nameFile versionFile sizeDateTimePlatform
To work around this issue, update all printer drivers that support EMF printing.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 971069 - Last Review: 01/16/2015 03:54:42 - Revision: 3.0

Windows Server 2008 Datacenter, Windows Server 2008 Enterprise, Windows Server 2008 Standard, Windows Server 2008 for Itanium-Based Systems, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Vista Business, Windows Vista Business 64-bit Edition, Windows Vista Enterprise, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Ultimate

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