You cannot remove data from a field in a duplicate record in Microsoft Dynamics CRM 4.0
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You remove data from a field in a duplicate record in Microsoft Dynamics CRM 4.0. When you try to save the duplicate record, the field reverts to the original data unexpectedly.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Article ID: 971082 - Last Review: 01/15/2015 19:53:34 - Revision: 2.0
Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM for Microsoft Office Outlook
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