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Assume that you want to add a step to a workflow to send an e-mail message. You click Add Step on the Workflow web page. Then, you add multiple lines in the body of the e-mail message, as follows:
However, when you publish the workflow, additional line feeds are created unexpectedly. Therefore, the e-mail appears as follows:
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes