Windows Server 2003 does not restart as expected if a recursive error occurs while writing a dump file

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
Consider the following scenario:
  • A computer that is running Windows Server 2003 is configured to restart automatically if a fatal error occurs, and then write a dump file.
  • A fatal error occurs.
  • A second fatal error (recursive error) occurs while the dump file is being written.
In this scenario, the computer does not restart automatically.
Resolution
To resolve this problem, apply hotfix 978243. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978243 A terminal server that is running Windows Server 2003 Service Pack 2 restarts unexpectedly after hotfix 971280 or security update 971486 (MS09-058) is installed
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
KB978243
Properties

Article ID: 971408 - Last Review: 01/16/2015 03:16:18 - Revision: 3.0

  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • kbnosurvey kbarchive kbprb kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB971408
Feedback