Article ID: 971498 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
When attempting to connect a Windows 64-bit computer to a network printer on a Windows Home Server you may receive an error similar to the following:
“Driver not found”
Additionally, when attempting to install the 64-bit driver to the Windows Home Server you may receive a message stating that the technology does not support the 64 bit driver.
This issue can occur if you are attempting to connect to a shared printer on a Windows Home Server from a 64-bit computer and attempt to install the 64-bit printer drivers from that Windows Home Server shared printer.
Windows Home Server does not support the installation of 64-bit drivers.
To resolve this issue install the printer driver to the 64-bit computer when connecting to the printer by follow the steps listed below:
1. Click Start, Printers, Add a Printer
2. Click Add a Local Printer
3. Select Create a new port and ensure that Local Port is selected and click Next
4. In the Enter a port name box type the server name\printer name and clock OK
5. Install the print driver for your printer from the presented list or click Have Disk and browse to the installation media or the location of the latest downloaded printer driver files
6. Follow the printer driver instructions and then print a test page to verify the installation.
If the above steps do not resolve the issue you should attempt to install the driver to the 64-bit computer using the printers installation media or download and install the latest 64-bit driver for your printer and then attempt to connect to the network printer.
MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.