Your Windows Vista-based or Windows Server 2008-based portable computer stops responding when a GPU mode transition occurs

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
Consider the following scenario:
  • You run Windows Vista or Windows Server 2008 on a portable computer that has multiple hybrid graphics processing units (GPUs).
  • A GPU mode transition occurs. This usually occurs when you unplug the AC power cord and the computer switches to power saving mode.
  • You try to put the computer to sleep or into hibernation.
In this scenario, the computer stops responding.
Cause
This problem occurs because of a deadlock between GPU removal and the operating system's power mode transition.
Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 or Windows Vista Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the original release of Windows Server 2008.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.0.6001.224472,034,17610-Jun-200909:39x86
Win32k.sys6.0.6002.221502,034,68810-Jun-200909:26x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.0.6001.224472,743,29610-Jun-200910:04x64
Win32k.sys6.0.6002.221502,745,34410-Jun-200909:47x64
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.0.6001.224476,629,88810-Jun-200909:39IA-64
Win32k.sys6.0.6002.221506,633,47210-Jun-200909:32IA-64
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

File nameFile versionFile sizeDateTimePlatform
Package_for_kb972182_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36711-Jun-200906:57Not Applicable
Package_for_kb972182_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69411-Jun-200906:57Not Applicable
Package_for_kb972182_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71311-Jun-200906:57Not Applicable
Package_for_kb972182_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42111-Jun-200906:57Not Applicable
Package_for_kb972182_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69011-Jun-200906:57Not Applicable
Package_for_kb972182_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70111-Jun-200906:57Not Applicable
Package_for_kb972182_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42511-Jun-200906:57Not Applicable
Package_for_kb972182_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69411-Jun-200906:57Not Applicable
Package_for_kb972182_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71311-Jun-200906:57Not Applicable
Package_for_kb972182_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42211-Jun-200906:57Not Applicable
Package_for_kb972182_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43011-Jun-200906:57Not Applicable
X86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22447_none_b958de8db3be8224.manifestNot Applicable6,54310-Jun-200915:44Not Applicable
X86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22150_none_bb2d7e83b0f341d8.manifestNot Applicable6,54310-Jun-200913:29Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22447_none_15777a116c1bf35a.manifestNot Applicable6,55910-Jun-200914:08Not Applicable
Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22150_none_174c1a076950b30e.manifestNot Applicable6,55910-Jun-200913:58Not Applicable
Package_for_kb972182_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37511-Jun-200906:57Not Applicable
Package_for_kb972182_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70611-Jun-200906:57Not Applicable
Package_for_kb972182_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72311-Jun-200906:57Not Applicable
Package_for_kb972182_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42911-Jun-200906:57Not Applicable
Package_for_kb972182_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70211-Jun-200906:57Not Applicable
Package_for_kb972182_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71111-Jun-200906:57Not Applicable
Package_for_kb972182_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43311-Jun-200906:57Not Applicable
Package_for_kb972182_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70611-Jun-200906:57Not Applicable
Package_for_kb972182_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72311-Jun-200906:57Not Applicable
Package_for_kb972182_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43011-Jun-200906:57Not Applicable
Package_for_kb972182_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43811-Jun-200906:57Not Applicable
Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22447_none_1fcc2463a07cb555.manifestNot Applicable5,01310-Jun-200915:39Not Applicable
Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22150_none_21a0c4599db17509.manifestNot Applicable5,01310-Jun-200913:12Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22447_none_b95a8283b3bc8b20.manifestNot Applicable6,55110-Jun-200915:33Not Applicable
Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22150_none_bb2f2279b0f14ad4.manifestNot Applicable6,55110-Jun-200912:57Not Applicable
Package_for_kb972182_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42511-Jun-200906:57Not Applicable
Package_for_kb972182_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53011-Jun-200906:57Not Applicable
Package_for_kb972182_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70611-Jun-200906:57Not Applicable
Package_for_kb972182_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42911-Jun-200906:57Not Applicable
Package_for_kb972182_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53311-Jun-200906:57Not Applicable
Package_for_kb972182_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71811-Jun-200906:57Not Applicable
Package_for_kb972182_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42611-Jun-200906:57Not Applicable
Package_for_kb972182_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43411-Jun-200906:57Not Applicable
Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22447_none_1fcc2463a07cb555.manifestNot Applicable5,01310-Jun-200915:39Not Applicable
Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22150_none_21a0c4599db17509.manifestNot Applicable5,01310-Jun-200913:12Not Applicable
hang
Properties

Article ID: 972182 - Last Review: 01/16/2015 11:27:23 - Revision: 3.0

  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
  • kbnosurvey kbarchive kbautohotfix kbexpertisebeginner kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB972182
Feedback