If you send a Rich Text Format (RTF) e-mail message that contains a Word document attachment to an e-mail enabled document library, the Word document attachment is not added to the e-mail enabled document library
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Consider the following scenario. You use Outlook 2003 and Exchange Server 2003 to send e-mail messages to e-mail enabled document libraries. You send a Rich Text Format (RTF) e-mail without a body. The RTF e-mail contains a Word document attachment. In this situation, the Word document attachment is not added to the e-mail enabled document library.
To resolve this issue, apply the following update:
970946 Description of the Windows SharePoint Services 3.0 Cumulative Update Server Hotfix Package (Sts.msp): June 30, 2009
After you install this update, you send an e-mail message that contains an e-mail message attachment to an e-mail enabled document library. If the message type of the attached e-mail message is HTML, plain text, or RTF, the attached e-mail message is not added to the e-mail enabled document library.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.