The Active Directory Application Mode service may crash on a computer that is running Windows Server 2003 Service Pack 2 (SP2) and that has a large scale Active Directory Application Mode instance database. An example of a large scale database is a database that is over 10 gigabytes (GB). This issue occurs when a Lightweight Directory Access Protocol (LDAP) query is handled.
Additionally, when the issue occurs, the following event log is added to the related Active Directory Application Mode event log:
Event Type: Warning Event Source: ADAM <instance name> General Event Category: Internal Processing Event ID: 1173 Description: Internal event: Active Directory has encountered the following exception and associated parameters.
Additional Data Error value:7c82fc58 Internal ID:0
This problem occurs because the Active Directory Application Mode service manages search duplicate buffers incorrectly. This behavior causes the Active Directory Application Mode service to crash.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix, the computer must be running Windows Server 2003 Service Pack 2 (SP2).Additionally, the computer must have Active Directory Application Mode installed.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2003 SP2
For all supported x64-based versions of Windows Server 2003 SP2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Datacenter x64 Edition, Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)