A Conference Attendant server has incorrect counts on the incomplete call counters in Microsoft Office Communications Server 2007 R2

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Symptoms
You install the Conference Attendant server role on a computer that is running Microsoft Office Communications Server 2007 R2. When users make conference calls that are hosted on Microsoft Office Communications Server 2007 R2, the Conference Attendant server incorrectly increments the following counters:
  • CAAPerfCounters.Planning.IncompleteCalls
  • CAAPerfCounters.Operations.IncompleteCallsPerSec
Resolution
To resolve this issue, apply the following update:

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
969822 Description of the update package for Office Communications Server 2007 R2, Conferencing Attendant: July 2009
Note After you apply this update, the Conference Attendant server counts the successful calls as expected, and the following counters are incremented correctly:
  • CAAPerfCounters.Planning.CallsTransferredToConference

    Note This is a new counter that is added by the update.
  • CAAPerfCounters.Planning.IncompleteCalls
  • CAAPerfCounters.Operations.IncompleteCallsPerSec
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 972651 - Last Review: 01/15/2015 16:47:31 - Revision: 2.0

  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
  • kbnosurvey kbarchive kbsurveynew kbexpertiseinter kbqfe KB972651
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