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You hear an error message when you dial your work telephone extension or your full telephone number to enter an Office Communications Server 2007 R2 conference: "The phone number and PIN you have entered do not match"

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
You enter a Microsoft Office Communications Server 2007 R2 conference by using the Conferencing Auto-Attendant service. If you use your work telephone extension or you use your full telephone number to identify yourself as a leader or an authenticated user, you hear the following error message:
The phone number and PIN you have entered do not match
Cause
This problem occurs when your work telephone extension or your full telephone number is not unique within your organization.
Resolution
To resolve this issue, apply the following update:

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
969822 Description of the update package for Office Communications Server 2007 R2, Conferencing Attendant: July 2009
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 972715 - Last Review: 01/15/2015 19:57:48 - Revision: 2.0

Microsoft Office Communications Server 2007 R2 Enterprise Edition, Microsoft Office Communications Server 2007 R2 Standard Edition

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