The diagnostics information for an audio or video conference call that failed is not available in the log of an Office Communications Server 2007 R2-based application

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Symptoms
A call to an audio or video conference fails in a Microsoft Office Communications Server 2007 R2-based application. However, the diagnostics information for the conference call is unavailable in the log for the Office Communications Server 2007 R2-based application.
Resolution
To resolve this issue, apply the following update:

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
971793 Description of the update package for Office Communications Server 2007 R2, Audio/Video Conferencing Server: July 2009
Note After you apply this update, the diagnostics information for the conference call is available in the log for the Office Communications Server 2007 R2-based application. This diagnostics information contains information about the cause of the problem.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 972773 - Last Review: 01/15/2015 16:47:54 - Revision: 2.0

  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
  • kbnosurvey kbarchive kbqfe kbexpertiseinter kbsurveynew KB972773
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