Google Apps Sync for Microsoft Outlook disables Outlook to search the Outlook data

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Problem description
The installation of the Google Apps Sync for Microsoft Outlook disables the ability of Outlook to search the Outlook data. When you install the sync plug-in for Outlook, the sync plug-in changes a registry key. This disables Windows Desktop Search from indexing and providing search functionality for all Outlook data, not just the Outlook data being synchronized from GMail. Because Outlook search relies on the indexing performed by Windows Desktop Search, Outlook search functions are broken.

Note Uninstalling the sync plug-in may not resolve the issue.


Resolution
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To resolve this issue, change the registry key that was changed by the plug-in. To do this, follow these steps:
  1. Click Start button, type regedit in the Start Search box, and then press ENTER.
  2. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search
  3. Double-click the PreventIndexingOutlook registry entry.
  4. In the Value data box, type 0, and then click OK.
  5. On the File menu, click Exit.
More information
When you have the Outlook Connector installed, and then you install the Google Apps Sync plug-in, the next time Outlook is started, the following error message appears:
Some functionality will be disabled.


The Google Apps Sync plug-in changes a registry key that is used by the Outlook Connector. This results in you seeing this error message. If you encounter this error message, we recommend that you click Yes to enable functionality. The Outlook Connector will then continue to function correctly. The Outlook Connector will reset this registry key to the correct value.
fix it fixit Google Apps Sync Disables Outlook Search
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Article ID: 972814 - Last Review: 09/23/2013 01:42:00 - Revision: 4.0

Microsoft Office Outlook 2003, Microsoft Office Outlook 2007

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