This article describes the Microsoft Office Business Contact Manager for Outlook 2007 issue that is fixed in the Business Contact Manager for Outlook 2007 hotfix package that is dated September 24, 2009.
This article describes the following items about the hotfix package:
The issues that the hotfix package fixes.
The prerequisites for installing the hotfix package.
Whether you must restart the computer after you install the hotfix package.
Whether the hotfix package is replaced by any other hotfix packages.
Whether you must make any registry changes.
The files that the hotfix package contains.
Issue that this hotfix package fixes
When you start Business Contact Manager for Microsoft Office Outlook 2007, you may receive one of the following error messages:
There is not enough free memory to run this program. Quit one or more programs, and then try again
Out of system resources
Out of memory
There was a problem reading one or more of your reminders. Some reminders may not appear. There is not enough memory available to perform the operation
Business Contact Manager enumerates all folders in your profile to enable the e-mail auto-linking feature. The error occurs when you have a large number of folders. The folder number is a combination of all folders in all stores in your profile.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To install this hotfix:
You must have Office 2007 Service Pack 2 installed.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949585 How to obtain the latest service pack for the 2007 Office suite
This hotfix only resolves the problem if your store has the DoNotCrawl property. This property is not present on personal folders (.pst) files or offline folder (.ost) files by default.
To add the DoNotCrawl property to your stores, click the Fix it button below.
Depending on your Outlook settings you may receive one of the prompts below when you click the "Fix it" button. do not click Cancel or Deny.
You may be prompted to allow access for X minutes by this dialog:
Select Allow access for
Select 10 minutes in the drop-down
If your PST has been password protected, you may see this prompt:
If you have more than one Outlook profile on the machine you could be prompted to select a profile:
Select the profile that is experiencing the issue.
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
To use one of the hotfixes in this package, you do not have to make any changes to the registry.
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issue that is listed in this article.
The Global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Windows Installer .msp file information
You can use one of the following methods to workaround this problem without installing the hotfix:
Reduce the number of folders in your profile by removing .pst files or combining folders.
Disable the e-mail auto-linking feature through the user interface. To do this, follow these steps:
Click Business Contact Manager.
Click Manage E-mail Autolinking.
Click the Folders tab.
Click to Clear the Personal Folders check box.
If you cannot disable the e-mail auto-linking feature through the user interface, follow these steps:
Click Start, and then click Run.Type regedit, and then click OK.
Locate and then click the following registry subkey: