You cannot exit an application that uses a redirected printer when you enable the Terminal Services Easy Print feature on a terminal server that is running Windows Server 2008

This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario:
  • You install the Terminal Services server role on a computer that is running Windows Server 2008.
  • A client makes a terminal server session to the computer. This client redirects a printer by using the Terminal Services Easy Print feature.
  • An application in the terminal server session uses the redirected printer.
In this scenario, you may be unable to exit the application when you try to exit the application. This behavior occurs randomly.
This problem occurs because of an issue in the print redirection module of Terminal Services.

When a process is exiting in a terminal server session, the print redirection module uses an incorrect method to unregister a Terminal Services notification event. This behavior randomly causes a deadlock. Therefore, the process cannot be ended as expected.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.


To apply this hotfix, the computer must be running one of the following operating systems:
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
Additionally, the computer must have the Terminal Services server role installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Registry information

You do not have to make any change to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 file information note
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
For all supported x64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
To work around this issue, do not use the Terminal Services Easy Print feature.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File nameFile versionFile sizeDateTimePlatform
Package_for_kb973744_client_1~31bf3856ad364e35~x86~~ Applicable1,36718-Jul-200906:31Not Applicable
Package_for_kb973744_client_2~31bf3856ad364e35~x86~~ Applicable1,36518-Jul-200906:31Not Applicable
Package_for_kb973744_client~31bf3856ad364e35~x86~~ Applicable1,71318-Jul-200906:31Not Applicable
Package_for_kb973744_sc_0~31bf3856ad364e35~x86~~ Applicable1,42118-Jul-200906:31Not Applicable
Package_for_kb973744_sc_1~31bf3856ad364e35~x86~~ Applicable1,36118-Jul-200906:31Not Applicable
Package_for_kb973744_sc~31bf3856ad364e35~x86~~ Applicable1,70118-Jul-200906:31Not Applicable
Package_for_kb973744_server_0~31bf3856ad364e35~x86~~ Applicable1,42518-Jul-200906:31Not Applicable
Package_for_kb973744_server_1~31bf3856ad364e35~x86~~ Applicable1,36518-Jul-200906:31Not Applicable
Package_for_kb973744_server~31bf3856ad364e35~x86~~ Applicable1,71318-Jul-200906:31Not Applicable
Package_for_kb973744_winpesrv_0~31bf3856ad364e35~x86~~ Applicable1,42218-Jul-200906:31Not Applicable
Package_for_kb973744_winpesrv~31bf3856ad364e35~x86~~ Applicable1,43018-Jul-200906:31Not Applicable
X86_microsoft-windows-t..nalservices-runtime_31bf3856ad364e35_6.0.6001.22474_none_dd21e395e553a62d.manifestNot Applicable6,15917-Jul-200916:06Not Applicable
X86_microsoft-windows-t..nalservices-runtime_31bf3856ad364e35_6.0.6002.22179_none_df0d56efe2757a04.manifestNot Applicable6,15917-Jul-200915:37Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-t..nalservices-runtime_31bf3856ad364e35_6.0.6001.22474_none_dd23878be551af29.manifestNot Applicable6,17017-Jul-200916:00Not Applicable
Ia64_microsoft-windows-t..nalservices-runtime_31bf3856ad364e35_6.0.6002.22179_none_df0efae5e2738300.manifestNot Applicable6,17017-Jul-200915:11Not Applicable
Package_for_kb973744_sc_0~31bf3856ad364e35~ia64~~ Applicable1,42518-Jul-200906:31Not Applicable
Package_for_kb973744_sc_1~31bf3856ad364e35~ia64~~ Applicable1,36518-Jul-200906:31Not Applicable
Package_for_kb973744_sc~31bf3856ad364e35~ia64~~ Applicable1,70618-Jul-200906:31Not Applicable
Package_for_kb973744_server_0~31bf3856ad364e35~ia64~~ Applicable1,42918-Jul-200906:31Not Applicable
Package_for_kb973744_server_1~31bf3856ad364e35~ia64~~ Applicable1,36818-Jul-200906:31Not Applicable
Package_for_kb973744_server~31bf3856ad364e35~ia64~~ Applicable1,71818-Jul-200906:31Not Applicable
Package_for_kb973744_winpesrv_0~31bf3856ad364e35~ia64~~ Applicable1,42618-Jul-200906:31Not Applicable
Package_for_kb973744_winpesrv~31bf3856ad364e35~ia64~~ Applicable1,43418-Jul-200906:31Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-t..nalservices-runtime_31bf3856ad364e35_6.0.6001.22474_none_39407f199db11763.manifestNot Applicable6,18117-Jul-200916:14Not Applicable
Amd64_microsoft-windows-t..nalservices-runtime_31bf3856ad364e35_6.0.6002.22179_none_3b2bf2739ad2eb3a.manifestNot Applicable6,18117-Jul-200917:31Not Applicable
Package_for_kb973744_client_1~31bf3856ad364e35~amd64~~ Applicable1,37518-Jul-200906:31Not Applicable
Package_for_kb973744_client_2~31bf3856ad364e35~amd64~~ Applicable1,37318-Jul-200906:31Not Applicable
Package_for_kb973744_client~31bf3856ad364e35~amd64~~ Applicable1,72318-Jul-200906:31Not Applicable
Package_for_kb973744_sc_0~31bf3856ad364e35~amd64~~ Applicable1,42918-Jul-200906:31Not Applicable
Package_for_kb973744_sc_1~31bf3856ad364e35~amd64~~ Applicable1,36918-Jul-200906:31Not Applicable
Package_for_kb973744_sc~31bf3856ad364e35~amd64~~ Applicable1,71118-Jul-200906:31Not Applicable
Package_for_kb973744_server_0~31bf3856ad364e35~amd64~~ Applicable1,43318-Jul-200906:31Not Applicable
Package_for_kb973744_server_1~31bf3856ad364e35~amd64~~ Applicable1,37318-Jul-200906:31Not Applicable
Package_for_kb973744_server~31bf3856ad364e35~amd64~~ Applicable1,72318-Jul-200906:31Not Applicable
Package_for_kb973744_winpesrv_0~31bf3856ad364e35~amd64~~ Applicable1,43018-Jul-200906:31Not Applicable
Package_for_kb973744_winpesrv~31bf3856ad364e35~amd64~~ Applicable1,43818-Jul-200906:31Not Applicable

Article ID: 973744 - Last Review: 01/16/2015 03:21:27 - Revision: 2.0

Windows Server 2008 for Itanium-Based Systems, Windows Server 2008 Datacenter, Windows Server 2008 Enterprise, Windows Server 2008 Standard

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